JunoCal Terms of Service

1. What JunoCal is

JunoCal is studio management software for boutique pilates, yoga, barre, dance, pole, aerial, functional fitness, and movement studios.

JunoCal helps Studios manage scheduling, class bookings, private appointments, courses, memberships, class packs, intake forms, waivers, client records, staff, room layouts, pick-a-spot booking, waitlists, communications, reviews, payments through Stripe, reporting, and integrations.

JunoCal is software only. JunoCal does not own, operate, manage, supervise, inspect, endorse, certify, or provide any Studio, class, appointment, course, event, instructor, location, exercise programme, health service, therapeutic service, professional service, or physical experience offered by a Studio.

JunoCal is not a marketplace. JunoCal does not sell Studio services to Clients on behalf of Studios. JunoCal does not take commission on bookings. JunoCal does not own a Studio’s client relationship.

2. Who these Terms apply to

These Terms apply to:

1. Studio owners, operators, instructors, staff, contractors, administrators, and authorised users.
2. Clients who use a JunoCal-powered booking page, form, waiver, checkout, schedule, or client portal.
3. Visitors who use JunoCal’s website, tools, guides, calculators, demos, or other public resources.

Studios are responsible for making sure their staff, contractors, instructors, and authorised users comply with these Terms.

3. Business use

JunoCal is designed for business and professional use. When you create or manage a Studio account, you are using JunoCal for business purposes.

Clients who book through a JunoCal-powered page are buying from, booking with, or otherwise interacting with the relevant Studio, not JunoCal. The Studio is responsible for the class, appointment, membership, package, course, event, service, refund, cancellation, policy, and client relationship.

4. Studio responsibility

Each Studio is solely responsible for its own business, including:

1. Classes, appointments, courses, workshops, memberships, packs, events, products, services, instructors, staff, contractors, locations, and client experiences.
2. Schedules, capacities, prices, descriptions, availability, room layouts, spot maps, cancellation windows, refund policies, no-show policies, attendance rules, membership terms, waiver wording, intake forms, and client communications.
3. Deciding whether a Client is suitable to attend or participate in a class, appointment, course, service, or activity.
4. Handling refunds, cancellations, chargebacks, no-shows, late arrivals, injuries, incidents, complaints, accessibility needs, safeguarding matters, health disclosures, and disputes with Clients.
5. Complying with all laws, regulations, tax obligations, insurance requirements, licensing obligations, health and safety duties, consumer-protection rules, data-protection rules, marketing rules, employment rules, professional standards, and sector-specific requirements that apply to the Studio.

JunoCal is not responsible for Studio-client disputes, injuries, health outcomes, class quality, instructor conduct, Studio policies, pricing decisions, cancellations, refunds, chargebacks, or the legality of a Studio’s services.

5. Client bookings and Studio policies

When a Client books or pays through a JunoCal-powered page, the Client is dealing with the Studio directly.

The Studio decides its own prices, refund policy, cancellation policy, no-show policy, membership terms, pack expiry rules, course rules, waitlist rules, health and safety requirements, waiver requirements, and intake requirements.

JunoCal may display these policies or help the Studio enforce them through software, but JunoCal is not responsible for creating, approving, validating, or enforcing the Studio’s policies.

6. No medical, health, legal, tax, or professional advice

JunoCal does not provide medical, healthcare, physiotherapy, pregnancy, postnatal, pelvic floor, rehabilitation, nutritional, legal, tax, accounting, insurance, safeguarding, or professional advice.

JunoCal may allow Studios to collect intake answers, injury notes, pregnancy-related information, health declarations, accessibility needs, emergency contact details, waiver acknowledgements, signatures, or other sensitive information. That functionality is provided as a software tool only.

The Studio is responsible for deciding what information to collect, whether it is lawful to collect it, how to use it, who should access it, how long to keep it, and what consent, professional advice, insurance, or legal review is required.

JunoCal does not guarantee that any waiver, form, intake questionnaire, consent language, policy, template, automation, reminder, or workflow is legally valid, enforceable, complete, appropriate, or suitable for a Studio’s business.

7. Accounts and security

You must provide accurate, current, and complete information when creating an account or using JunoCal. You must keep that information up to date.

You are responsible for keeping login details secure, all activity under your account, setting appropriate staff permissions, removing access when staff or contractors no longer need it, securing your own devices and connected accounts, and maintaining records where required by law or business practice.

You must notify us promptly if you believe your account has been compromised or used without authorisation.

We may refuse, suspend, restrict, or terminate access if we reasonably believe an account is being used unlawfully, fraudulently, unsafely, abusively, in breach of these Terms, in breach of another person’s rights, or in a way that creates legal, financial, regulatory, security, operational, or reputational risk for JunoCal, our providers, other Studios, Clients, or the public.

8. Trials, plans, and billing

JunoCal may offer free trials, promotional access, beta access, early access, monthly plans, annual plans, or custom plans.

Plan features, limits, prices, support levels, and billing periods are described on our pricing page, in the app, or in a written order or agreement with you.

Unless we say otherwise:

1. Subscription fees are billed in advance.
2. Monthly plans renew monthly until cancelled.
3. Annual plans renew annually until cancelled.
4. Fees are exclusive of taxes, duties, payment-provider fees, and third-party charges.
5. You are responsible for all taxes that apply to your use of JunoCal, except taxes based on JunoCal’s own income.
6. You authorise JunoCal and our payment providers to charge the payment method associated with your account for fees due.

We may change plan prices, packaging, features, or limits from time to time. If a price change applies to an existing paid subscription, it will apply from the next renewal date after we give reasonable notice, unless a different arrangement is agreed in writing.

9. Cancellation

You may cancel your JunoCal subscription from your account settings where self-serve cancellation is available, or by contacting us at hello@junocal.com if self-serve cancellation is not available.

For monthly plans, cancellation takes effect at the end of the current monthly billing period. For annual plans, cancellation stops the next annual renewal unless we agree otherwise in writing.

Cancelling JunoCal does not automatically cancel Studio-client bookings, memberships, class packs, payment-provider agreements, Client subscriptions, payment links, calendar events, email campaigns, custom domains, or third-party services. The Studio is responsible for managing those separately.

10. Refunds for JunoCal fees

Unless required by law or expressly agreed in writing, JunoCal subscription fees are non-refundable once charged.

This includes unused time in a billing period, unused features, unused seats, voluntary account closure, failure to use the service, Studio-client disputes, cancelled classes, Client refunds, chargebacks, or switching to another platform.

We may, at our discretion, provide credits, extensions, refunds, or goodwill adjustments. Providing a credit or refund in one case does not require us to do so again.

11. Studio-client payments and Stripe

JunoCal integrates with Stripe Connect so Studios can accept payments from Clients.

Unless we expressly agree otherwise:

1. The Studio connects and uses its own Stripe account.
2. The Studio, not JunoCal, is the merchant, seller, supplier, or service provider for Studio-client transactions.
3. JunoCal does not hold Studio funds.
4. JunoCal does not mark up Stripe’s processing fees.
5. JunoCal does not provide banking, money transmission, payment processing, escrow, credit, insurance, or financial services.
6. The Studio is responsible for Stripe onboarding, identity verification, eligibility, payout settings, refunds, chargebacks, disputes, failed payments, taxes, invoices, receipts, and compliance with Stripe’s terms.
7. Stripe may impose its own fees, restrictions, reserves, holds, verification checks, payout delays, account limits, suspensions, or terminations.

JunoCal is not responsible for declined payments, payout delays, failed payments, Stripe downtime, card network rules, bank rules, disputes, chargebacks, reserves, account holds, account closures, payment-method availability, or decisions made by Stripe or another payment provider.

If JunoCal displays transaction information, payment status, failed-payment events, refund status, or payout-related information, that information is provided for convenience. Stripe’s own records remain the source of truth for payment processing, payouts, refunds, chargebacks, and payment-provider fees.

12. Data ownership and export

As between JunoCal and the Studio, the Studio owns its Studio data and client relationship.

Studio data includes client lists, booking history, attendance records, memberships, packs, payment metadata, intake forms, waivers, Studio content, schedules, staff information, notes, communications, and other data submitted to or generated through the Studio account.

JunoCal aims to make core Studio data exportable by CSV or another reasonable format. Standard self-serve exports of core Studio data are free.

If a Studio requests custom migration work, bespoke data transformation, manual reconstruction, historical archive extraction, or work outside standard export tooling, JunoCal may charge a reasonable fee agreed in advance.

The Studio is responsible for exporting data before cancelling, deleting, or losing access to its account.

13. Studio content

Studio content includes schedules, class descriptions, instructor bios, logos, images, videos, policies, forms, waivers, email content, SMS content, reviews, service descriptions, pricing, room layouts, and other content uploaded, submitted, generated, or configured by the Studio.

You confirm that you have all rights, permissions, licences, consents, and legal bases needed to upload, publish, use, and share Studio content through JunoCal.

You grant JunoCal a limited, non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, display, modify, and use Studio content and Studio data only as reasonably necessary to provide, secure, operate, support, maintain, improve, and protect JunoCal; comply with law; prevent fraud and abuse; and enforce these Terms.

JunoCal will not sell Studio client data. JunoCal will not use Studio client data to build a consumer marketplace. JunoCal will not use Studio client data to market competing studios to your Clients. JunoCal will not use Studio client data to train third-party AI models unless the Studio expressly agrees in writing.

14. Public pages and reviews

If you publish a booking page, Studio profile, class page, event page, review, testimonial, instructor bio, image, or other content through JunoCal, you are responsible for ensuring that the content is lawful, accurate, and not misleading.

You must not publish content that is unlawful, defamatory, discriminatory, abusive, harassing, infringing, deceptive, unsafe, obscene, exploitative, or harmful.

JunoCal may remove, hide, restrict, or refuse content if we reasonably believe it breaches these Terms, infringes rights, creates risk, or may expose JunoCal or others to harm.

15. Email, SMS, and client communications

JunoCal may allow Studios to send confirmations, reminders, waitlist messages, class updates, failed-payment messages, review prompts, marketing messages, operational notices, emails, SMS messages, and other communications.

The Studio is responsible for the content of its communications, having the required consent or lawful basis to send each message, honouring unsubscribe and opt-out requests, complying with anti-spam and marketing laws, and avoiding misleading, unlawful, sensitive, or harmful messaging.

JunoCal may throttle, block, suspend, or disable communications that appear unlawful, abusive, high-risk, spam-like, excessive, harmful to deliverability, or in breach of provider rules.

JunoCal does not guarantee delivery, timing, formatting, receipt, open rates, or click rates for any email, SMS, push, or other notification.

16. Integrations and third-party services

JunoCal may integrate with third-party services, including Stripe, Google Calendar, Apple Calendar, email providers, SMS providers, analytics providers, hosting providers, error-monitoring providers, workflow providers, and other tools.

Third-party services are provided by their own providers and are governed by their own terms, policies, pricing, limits, availability, security, and data practices.

You are responsible for deciding whether to use third-party services and for complying with their terms. JunoCal is not responsible for third-party services, even if they are linked, recommended, embedded, or integrated with JunoCal.

We may add, remove, change, suspend, or replace integrations at any time, including where a provider changes its API, pricing, security requirements, terms, or availability.

17. Beta and early access features

Some JunoCal features may be labelled beta, preview, early access, pilot, experimental, or similar. These features may be incomplete, unstable, inaccurate, interrupted, changed, withdrawn, or discontinued at any time.

You use beta and early access features at your own risk. They may not be covered by the same support, uptime, export, retention, compatibility, or availability expectations as generally available features.

18. Acceptable use

You must not, and must not allow anyone else to:

1. Use JunoCal unlawfully, fraudulently, deceptively, abusively, or harmfully.
2. Use JunoCal to provide, promote, or facilitate illegal, unsafe, exploitative, discriminatory, sexually explicit, hateful, violent, or harmful services.
3. Upload malware, viruses, spyware, malicious code, or harmful content.
4. Interfere with, overload, scan, probe, scrape, crawl, copy, reverse engineer, decompile, or attempt to bypass JunoCal’s systems, security, limits, or access controls, except where expressly permitted by law.
5. Use JunoCal to send spam, unlawful marketing, phishing, scams, deceptive messages, or unsolicited bulk communications.
6. Misrepresent identity, qualifications, licensing, insurance, location, services, pricing, availability, or affiliation with JunoCal.
7. Infringe intellectual property, privacy, publicity, confidentiality, consumer, employment, or other rights.
8. Collect, process, expose, or misuse personal data, sensitive data, or health-related data without a valid lawful basis and appropriate safeguards.
9. Use JunoCal to stalk, harass, discriminate, exploit, shame, intimidate, or harm any person.
10. Use JunoCal in a way that creates legal, regulatory, financial, operational, security, reputational, or infrastructure risk for JunoCal or others.

19. Suspension and termination

We may suspend, restrict, or terminate access immediately, with or without notice, if:

1. You breach these Terms.
2. Fees are overdue.
3. We reasonably believe your use is unlawful, unsafe, fraudulent, abusive, or harmful.
4. Your Stripe account or another connected provider account is suspended, terminated, or restricted.
5. Your use may expose JunoCal, our providers, other Studios, Clients, or the public to risk.
6. Suspension or termination is required by law, court order, regulator, payment provider, infrastructure provider, or security concern.
7. You become insolvent, cease trading, or appear unable to meet your obligations.

Suspension or termination does not relieve you of fees, liabilities, or obligations incurred before suspension or termination.

20. Effect of termination

When your JunoCal account ends:

1. Your right to access and use JunoCal ends.
2. We may disable Studio dashboards, booking pages, integrations, notifications, automations, and related services.
3. Client bookings, memberships, class packs, payments, subscriptions, refunds, chargebacks, and communications remain the Studio’s responsibility.
4. You should export your data before termination where possible.
5. We may retain data for a limited period for backup, legal, tax, accounting, audit, security, fraud-prevention, dispute, or legitimate business purposes.
6. We may delete or anonymise data after the relevant retention period.

Sections that by their nature should survive termination will continue, including payment obligations, privacy and data provisions, confidentiality, intellectual property, limits of responsibility, indemnity, dispute terms, and governing law.

21. Availability and changes to JunoCal

We aim to provide a reliable service, but we do not guarantee that JunoCal will always be available, uninterrupted, secure, timely, accurate, or error-free.

We may perform maintenance, updates, migrations, repairs, security work, or emergency changes at any time.

We may add, change, limit, suspend, discontinue, rename, repackage, or remove features, plans, integrations, templates, tools, or functionality.

JunoCal is not responsible for downtime, delay, data loss, business interruption, lost revenue, missed bookings, failed notifications, payment-provider issues, integration failures, or inability to access JunoCal, except to the limited extent required by law.

22. Intellectual property

JunoCal, including our software, design, workflows, templates, interfaces, graphics, logos, brand, code, documentation, tools, and know-how, is owned by JunoCal or our licensors and is protected by intellectual property laws.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use JunoCal for your Studio’s internal business operations.

You must not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from JunoCal except as expressly permitted by these Terms or applicable law.

23. Feedback

If you send us ideas, requests, comments, suggestions, or feedback, we may use, modify, commercialise, and incorporate that feedback without restriction or compensation. We are not required to treat feedback as confidential unless we separately agree in writing.

24. Privacy and data protection

Our Privacy Policy explains how we collect, use, share, and protect personal data.

Where JunoCal processes Studio client data on behalf of a Studio, the Studio is generally the controller or business, and JunoCal is generally the processor or service provider, except where JunoCal processes data for its own legal, billing, fraud-prevention, security, analytics, account-management, support, or compliance purposes.

The Studio is responsible for providing its own privacy notices to Clients, staff, instructors, contractors, and other individuals, and for ensuring it has a lawful basis for collecting and using personal data through JunoCal.

25. Security

We use reasonable technical and organisational measures designed to protect JunoCal and the data processed through it. No system is perfectly secure, uninterrupted, or error-free.

You are responsible for using strong passwords, limiting staff access, reviewing permissions, securing devices, managing integrations, securing your Stripe account, and notifying us promptly of suspected unauthorised access.

JunoCal is not responsible for unauthorised access caused by your failure to secure credentials, devices, staff permissions, email accounts, Stripe accounts, integrations, or third-party tools.

26. Limits of responsibility

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such liability cannot be excluded.

To the fullest extent permitted by law, JunoCal will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for loss of profits, revenue, goodwill, reputation, data, business, opportunity, savings, bookings, Clients, use, or anticipated benefit, whether arising in contract, tort, negligence, statute, or otherwise, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, JunoCal’s total aggregate liability arising out of or relating to these Terms, JunoCal, or any related service will not exceed the greater of:

1. The fees actually paid by you to JunoCal for the affected service in the 12 months before the event giving rise to liability; or
2. £100 if you were using a free trial, free plan, beta, unpaid account, or public resource.

Multiple claims will not expand this limit.

27. Indemnity

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless JunoCal and our team, contractors, providers, licensors, and partners from and against any claims, demands, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to:

1. Your breach of these Terms.
2. Your Studio services, classes, appointments, courses, events, memberships, packs, products, locations, staff, instructors, contractors, Clients, or operations.
3. Injury, illness, death, property damage, safeguarding issue, discrimination claim, accessibility claim, health claim, professional negligence claim, or other harm connected to your Studio or services.
4. Studio-client disputes, refunds, cancellations, chargebacks, no-shows, failed payments, misleading listings, pricing disputes, or consumer complaints.
5. Your Studio content or Studio data.
6. Your violation of law, regulation, third-party rights, privacy obligations, marketing rules, payment-provider terms, tax obligations, insurance requirements, or professional standards.
7. Your collection, use, disclosure, retention, or deletion of personal data, sensitive data, or health-related data.
8. Your use of third-party services or integrations.
9. Your fraud, wilful misconduct, negligence, or misuse of JunoCal.

We may take control of the defence of any matter subject to indemnity, and you agree to cooperate with us.

28. Force majeure

JunoCal is not responsible for delay or failure to perform caused by events beyond our reasonable control, including internet failures, hosting failures, cloud-provider outages, payment-provider outages, email or SMS provider outages, cyberattacks, denial-of-service attacks, labour disputes, changes in law, regulatory action, war, terrorism, civil unrest, natural disasters, epidemics, pandemics, power failures, or acts of government.

29. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you, such as by email, in-product notice, or website notice.

Your continued use of JunoCal after changes take effect means you accept the updated Terms. If you do not agree, you must stop using JunoCal and cancel your subscription before the updated Terms apply.

30. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, financing, sale of assets, corporate restructuring, change of control, or by operation of law.

31. Governing law

These Terms are governed by the laws of England and Wales and applicable United Kingdom laws.

The courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms, JunoCal, or related services, except that JunoCal may seek urgent injunctive or equitable relief in any court of competent jurisdiction.

32. Contact

For questions about these Terms, contact us at:

hello@junocal.com