Is the acquisition really changing Momence?+
Yes, by every signal that is publicly observable. Pricing pages have moved since the January 2025 acquisition by Clubessential Holdings. Contract minimums have appeared on tiers that were previously month-to-month. Support response times have lengthened, with multiple public Reddit and Trustpilot posts citing the change. With Clubessential and Xplor announcing a merger in September 2025, deeper integration with that broader portfolio (Mariana Tek, Glofox, payment infrastructure) is the expected direction. None of this is unique to Momence; it is the standard pattern a PE roll-up runs after acquiring a vertical SaaS company, and the same pattern applied to Mariana Tek and Glofox within 18 months of their respective acquisitions. If you are on Momence today and renewal is coming up, expect the renewal terms to be different from what you signed up for.
Will my Momence on-demand video library transfer to Junocal?+
Unfortunately no, because Momence does not export the underlying video files. The bookings, memberships, packs, intake forms, and client list all migrate cleanly; the video library does not. Studios moving from Momence with a meaningful library typically re-upload to Vimeo or YouTube during the transition. Vimeo Plus is around $7 a month for unlimited videos and integrates cleanly via a link from the booking page. The re-upload work depends on the library size: 20 videos is an afternoon, 200 videos is a week.
What does Momence's per-booking platform fee cost in real numbers?+
Separate from card processing, Momence charges a per-booking platform fee that depends on your tier: 5% on the free Basic plan, 2.5% on Pro ($60/mo), and 0% on Custom ($199/mo). Standard card processing (about 3.9% + $0.30 per US online transaction) applies on top. On Junocal there is no platform fee at all — you pay Stripe's standard rates directly through Stripe Connect Standard. So the apples-to-apples difference is the platform fee. For a studio doing $200,000 a year in online volume on Momence Pro, the 2.5% platform fee is about $5,000 a year; on Basic, the 5% fee is about $10,000. The platform fee is a percentage of revenue, so it scales linearly with how much business you do.
What if I am under a Momence annual contract that hasn't expired?+
Most Momence contracts before the January 2025 Clubessential acquisition were month-to-month with no minimum. Contracts written after the acquisition frequently include 12-month minimums per the post-acquisition terms. If you are on a pre-acquisition month-to-month, you can move when ready with no penalty. If you are on a post-acquisition annual contract, you have two options: start the Junocal trial and run both tools in parallel until your Momence term expires, then cancel Momence; or contact Momence support about the cancellation terms, which sometimes allow a buyout. The Junocal trial is 14 days free with no card, so running parallel for a short period is low-cost.
Does Junocal have everything Momence has, just at a different price?+
No. There is one specific area where Momence is better: on-demand video hosting inside the studio's own branded pages. If your business depends on hosted video, Momence has it built in and Junocal does not. For everything else (scheduling, pick-a-spot, memberships, intake, payments, waitlists, substitutes), the features are roughly equivalent and the differences are price and structural commitments. The honest answer is: if on-demand video is core, Momence is the better fit; if it is peripheral or absent, Junocal is the better fit on every other dimension.
What about Momence's marketing automation features?+
Momence includes some basic email-broadcast and automation features. Junocal does not build that depth in-house; we connect to Mailchimp and Klaviyo (included on Studio and Growth) and let the marketing tools you already use handle the broadcasts and automation. For most studios, Mailchimp or Klaviyo is more powerful than Momence's built-in marketing tools. For a studio that wants everything from one vendor with marketing automation included, Momence's version has marginal value over connecting the tool you already use.
How is the Momence migration different from a Mindbody migration?+
Mechanically similar: we receive the export, run a mapping, dry-run into staging, you review, we go live on a Sunday. The Momence-specific differences are the video library (which does not transfer and needs to be re-uploaded to Vimeo or YouTube) and the fee cutover (Momence's per-booking platform fee stops applying the moment you go live on Junocal's Stripe Connect Standard, where you pay Stripe's standard rates directly with no platform fee). Most Momence migrations complete in five to seven business days depending on the video-library size.
