Is the acquisition really changing Momence?+
Yes, by every signal that is publicly observable. Pricing pages have moved since the January 2025 acquisition by Clubessential Holdings. Contract minimums have appeared on tiers that were previously month-to-month. Support response times have lengthened, with multiple public Reddit and Trustpilot posts citing the change. With Clubessential and Xplor announcing a merger in September 2025, deeper integration with that broader portfolio (Mariana Tek, Glofox, payment infrastructure) is the expected direction. None of this is unique to Momence; it is the standard pattern a PE roll-up runs after acquiring a vertical SaaS company, and the same pattern applied to Mariana Tek and Glofox within 18 months of their respective acquisitions. If you are on Momence today and renewal is coming up, expect the renewal terms to be different from what you signed up for.
Will my Momence on-demand video library transfer to Junocal?+
Junocal migrates the bookings, memberships, packs, intake forms and client list, then gives the video library a portable setup. Because Momence does not export the underlying video files, studios re-upload them to a video host and link them from Junocal. The result keeps the content independent of the booking platform and ready for future reuse.
What does Momence's per-booking platform fee cost in real numbers?+
Separate from card processing, Momence charges a per-booking platform fee that depends on your tier: 5% on the free Basic plan, 2.5% on Pro ($60/mo), and 0% on Custom ($199/mo). Standard card processing (about 3.9% + $0.30 per US online transaction) applies on top. On Junocal there is no platform fee at all — you pay Stripe's standard rates directly through Stripe Connect Standard. So the apples-to-apples difference is the platform fee. For a studio doing $200,000 a year in online volume on Momence Pro, the 2.5% platform fee is about $5,000 a year; on Basic, the 5% fee is about $10,000. The platform fee is a percentage of revenue, so it scales linearly with how much business you do.
What if I am under a Momence annual contract that hasn't expired?+
Most Momence contracts before the January 2025 Clubessential acquisition were month-to-month with no minimum. Contracts written after the acquisition frequently include 12-month minimums per the post-acquisition terms. If you are on a pre-acquisition month-to-month, you can move when ready with no penalty. If you are on a post-acquisition annual contract, you have two options: start the Junocal trial and run both tools in parallel until your Momence term expires, then cancel Momence; or contact Momence support about the cancellation terms, which sometimes allow a buyout. The Junocal trial is 14 days free with no card, so running parallel for a short period is low-cost.
Does Junocal have everything Momence has, just at a different price?+
The products make a different scope choice around recorded video. Momence hosts an on-demand library inside its platform. Junocal focuses on studio operations — scheduling, pick-a-spot, memberships, intake, payments, waitlists, substitutes, and terms — and pairs with a dedicated video host when recorded content is part of the offer. For an in-person studio, Junocal keeps the operating system focused and the studio's data and payments portable. Online-first businesses should decide whether bundled video hosting outweighs that control.
What about Momence's marketing automation features?+
Junocal connects to Mailchimp and Klaviyo on Studio and Growth, so campaigns and automations run in a dedicated marketing platform while booking and client events stay connected. This gives studios more capable marketing tools without making their booking system the owner of the audience. Momence includes basic broadcasts and automations inside its own platform for teams that prioritise a single-vendor setup.
How is the Momence migration different from a Mindbody migration?+
Mechanically similar: we receive the export, run a mapping, dry-run into staging, you review, we go live on a Sunday. The Momence-specific differences are the video library (which does not transfer and needs to be re-uploaded to Vimeo or YouTube) and the fee cutover (Momence's per-booking platform fee stops applying the moment you go live on Junocal's Stripe Connect Standard, where you pay Stripe's standard rates directly with no platform fee). Most Momence migrations complete in five to seven business days depending on the video-library size.