Is the Xplor acquisition really changing Momence?+
Yes, by every signal that is publicly observable. Pricing pages have moved since the January 2025 acquisition. Contract minimums have appeared on tiers that were previously month-to-month. Support response times have lengthened, with multiple public Reddit and Trustpilot posts citing the change. Integration with the rest of the Xplor portfolio (Mariana Tek, Glofox, payment infrastructure) is being rolled out. None of this is unique to Momence; it is the standard pattern Xplor runs after acquiring a vertical SaaS company, and the same pattern applied to Mariana Tek and Glofox within 18 months of their respective acquisitions. If you are on Momence today and renewal is coming up, expect the renewal terms to be different from what you signed up for.
Will my Momence on-demand video library transfer to Junocal?+
Unfortunately no, because Momence does not export the underlying video files. The bookings, memberships, packs, intake forms, and client list all migrate cleanly; the video library does not. Studios moving from Momence with a meaningful library typically re-upload to Vimeo or YouTube during the transition. Vimeo Plus is around $7 a month for unlimited videos and integrates cleanly via a link from the booking page. The re-upload work depends on the library size: 20 videos is an afternoon, 200 videos is a week.
What is the processing markup difference in real numbers?+
Momence applies approximately 3.9% + $0.30 per online card transaction, which is about one percentage point above Stripe's standard 2.9% + $0.30. The 30-cent transaction fee is the same on both. For a studio doing $200,000 a year in online card volume, the markup adds approximately $2,000 a year in costs. For $500,000 a year, approximately $5,000 a year. For $1,000,000, approximately $10,000 a year. The markup is a percentage of revenue, so it scales linearly with how much business you do.
What if I am under a Momence annual contract that hasn't expired?+
Most Momence contracts before the Xplor acquisition were month-to-month with no minimum. Contracts written after January 2025 frequently include 12-month minimums per the post-acquisition terms. If you are on a pre-acquisition month-to-month, you can move when ready with no penalty. If you are on a post-acquisition annual contract, you have two options: start the Junocal trial and run both tools in parallel until your Momence term expires, then cancel Momence; or contact Momence support about the cancellation terms, which sometimes allow a buyout. The Junocal trial is 14 days free with no card, so running parallel for a short period is low-cost.
Does Junocal have everything Momence has, just at a different price?+
No. There is one specific area where Momence is better: native on-demand video hosting inside the studio's branded environment. If your business depends on hosted video, Momence handles that natively and Junocal does not. For everything else (scheduling, pick-a-spot, memberships, intake, payments, waitlists, substitutes), the feature shapes are roughly equivalent and the differences are price and structural commitments. The honest answer is: if on-demand video is core, Momence is the better fit; if it is peripheral or absent, Junocal is the better fit on every other dimension.
What about Momence's marketing automation features?+
Momence ships some basic email-broadcast and automation features natively. Junocal does not build that depth in-house; we integrate with Mailchimp and Klaviyo (included on Studio and Growth) and let the marketing tools you already use handle the broadcast and automation logic. For most studios, Mailchimp or Klaviyo via integration is more powerful than Momence's native marketing tooling. For a studio that wants a single-vendor solution with marketing automation built in, Momence's native handling has marginal value over the integration approach.
How is the Momence migration different from a Mindbody migration?+
Mechanically similar: we receive the export, run a mapping, dry-run into staging, you review, we go live on a Sunday. The Momence-specific differences are the video library (which does not transfer and needs to be re-uploaded to Vimeo or YouTube) and the processing-rate cutover (the Momence-bundled rates stop applying the moment you go live on Junocal's Stripe Connect Standard; your effective processing rate drops by approximately a percentage point on the first transaction). Most Momence migrations complete in five to seven business days depending on the video-library size.