The short version
Junocal connects to your own Stripe account. Clients pay the studio, Stripe processes the charge and Stripe pays out to the bank account you configure; Junocal does not hold the studio's funds.
Connect the Stripe account
- 1
Open Payments in Junocal and choose Connect Stripe.
- 2
Continue to Stripe and enter the legal business, representative and bank details Stripe requests. The exact checks depend on your country and business type.
- 3
Return to Junocal after Stripe finishes the onboarding flow.
- 4
Check the Payments readiness status. If Stripe still needs information, follow the action link and complete the outstanding requirement.
How the money moves
A client pays through the Junocal booking or checkout flow.
The charge is processed on the studio's connected Stripe account.
The payment appears in Junocal for operational reporting and in Stripe for processor-level detail.
Stripe sends available funds to the bank account on the payout schedule configured for that Stripe account.
Refunds and disputes are reflected against the connected Stripe account.
If payments are not ready
Open Payments and read the current status before retrying a client charge. A missing bank account, identity document, business detail or acceptance step can leave the account connected but not ready for every capability.
If a client charge succeeded but has not reached the bank, check the balance and payout status rather than taking the payment again. New Stripe accounts and some payment methods can have longer availability windows.
Answers before you get stuck
Does Junocal hold my studio's money?
No. Charges are processed on the studio's connected Stripe account and Stripe pays out to the bank account configured there.
Why does Stripe say more information is required?
Stripe may need an identity, business, ownership, address or bank-account check before enabling charges or payouts. Open the action link in Junocal Payments and complete the requested item in Stripe.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, Juno can send it to the support inbox with the page and studio context included.