Quick answer
Junocal connects to your own Stripe account. Clients pay the studio, Stripe processes the charge and Stripe pays out to the bank account you configure; Junocal does not hold the studio's funds.
Before you begin
Owner or authorised admin access in Junocal.
The legal business name, address, representative and ownership information Stripe requests for your country.
A bank account that can receive payouts in the settlement currency and access to any identity documents Stripe may request.
You'll know it worked when
Junocal Payments shows the Stripe connection and no unresolved action preventing charges or payouts.
A low-risk test purchase creates one sale in Junocal and one matching charge in the connected Stripe account.
The charge currency, gross amount and processor status match the client checkout.
Stripe shows the bank account and payout schedule you expect for available funds.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Connect the Stripe account
- 1
Open Payments in Junocal and choose Connect Stripe.
- 2
Continue to Stripe and enter the legal business, representative and bank details Stripe requests. The exact checks depend on your country and business type.
- 3
Return to Junocal after Stripe finishes the onboarding flow.
- 4
Check the Payments readiness status. If Stripe still needs information, follow the action link and complete the outstanding requirement.
How the money moves
A client pays through the Junocal booking or checkout flow.
The charge is processed on the studio's connected Stripe account.
The payment appears in Junocal for operational reporting and in Stripe for processor-level detail.
Stripe sends available funds to the bank account on the payout schedule configured for that Stripe account.
Refunds and disputes are reflected against the connected Stripe account.
If payments are not ready
Open Payments and read the current status before retrying a client charge. A missing bank account, identity document, business detail or acceptance step can leave the account connected but not ready for every capability.
If a client charge succeeded but has not reached the bank, check the balance and payout status rather than taking the payment again. New Stripe accounts and some payment methods can have longer availability windows.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
Stripe is connected but payments are not ready
Check these first
Open the outstanding requirement rather than disconnecting and reconnecting the same account.
Check charges and payouts separately; Stripe can require different information for each capability.
Next step: Complete the specific identity, business, terms or bank requirement in Stripe, return to Junocal and refresh the readiness status.
The client saw an error after entering payment details
Check these first
Search the original Junocal sale and connected Stripe account before asking for another attempt.
Distinguish a failed charge from a processing or succeeded charge whose return page was interrupted.
Next step: Retry only when no successful or processing charge exists. If a charge succeeded without the expected booking, contact support from the sale so it can be reconciled safely.
A successful payment has not reached the bank
Check these first
Review the charge's balance availability date and the connected account's payout schedule.
Check for a pending, failed or returned payout and verify the bank details in Stripe.
Next step: Follow the payout status in Stripe rather than refunding or retaking the client payment. Resolve any bank or verification action attached to that payout.
Answers before you get stuck
Does Junocal hold my studio's money?
No. Charges are processed on the studio's connected Stripe account and Stripe pays out to the bank account configured there.
Why does Stripe say more information is required?
Stripe may need an identity, business, ownership, address or bank-account check before enabling charges or payouts. Open the action link in Junocal Payments and complete the requested item in Stripe.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, Juno can send it to the support inbox with the page and studio context included.