Quick answer
Junocal can ask Stripe Tax to add GST, VAT or sales tax to new checkouts. Stripe works out the tax from the registrations in your connected Stripe account, so there is no rate to enter in Junocal. Only the studio owner can turn it on.
Before you begin
Connect Stripe and finish its checks so online payments show as Connected.
Add your tax registrations, business address and product tax settings in your connected Stripe account.
Use the studio owner's account to turn the setting on or off.
You'll know it worked when
The Taxes page shows Automatic tax at checkout as On.
A test checkout shows a tax line calculated by Stripe.
Prices show tax added or included the way you set it up in Stripe.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Prepare in Stripe
- 1
Confirm which taxes apply to your business with your accountant.
- 2
In your connected Stripe account, check your business address and add your tax registrations.
- 3
Decide whether your prices include tax or have it added, and check the product tax settings in Stripe.
Turn on tax at checkout
- 1
Finish connecting Stripe so online payments can be taken.
- 2
As the studio owner, open Payments and find Taxes.
- 3
Choose Turn on Stripe Tax and confirm.
- 4
Open Tax setup and price examples and check that Automatic tax at checkout shows On.
- 5
Make a test checkout and check the tax line before sharing prices with clients.
See how tax changes a price
The Taxes page has a price example. Enter a price and a rate, then compare Add tax to the price with Include tax in the price. It is an illustration only and does not change what clients pay.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
The Turn on Stripe Tax button is missing
Check these first
Check that you are signed in as the studio owner.
Check that Stripe is connected and can take payments.
Next step: Ask the owner to turn it on from Payments after Stripe setup is complete. Admins can view the Taxes page but cannot change this setting.
Checkout fails after turning on Stripe Tax
Check these first
Check your tax registrations and business address in Stripe.
Check the product tax settings in your connected Stripe account.
Next step: Finish the tax setup in Stripe, then test a checkout again. Turn Stripe Tax off in Payments until the setup is complete so clients can still pay.
Tax is not being added at checkout
Check these first
Check that Automatic tax at checkout shows On in Taxes.
Check that you have a Stripe registration for the client's location.
Next step: Turn on Stripe Tax as the owner, or add the missing registration in Stripe. Registering in Stripe alone does not turn tax on in Junocal.
Answers before you get stuck
Can I type in my own VAT or GST rate?
No. Stripe works out the tax at checkout from your registrations and each transaction, so there is no rate to enter in Junocal.
Who can turn Stripe Tax on or off?
Only the studio owner. Admins can open the Taxes page to check the current setup and use the price example.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.