Quick answer
Clients can bring a guest to a class they have booked. They pay for the guest's place by card, use credits from their own pack when you allow it, or send the guest the class link. Each guest confirms their own place and completes any required forms.
Before you begin
Turn on participant registration on the class offering for guests paid by card.
Tick Credits can pay for guests on each pack that may cover guests.
Connect Stripe with charges enabled before clients pay for guests by card.
You'll know it worked when
A confirmed class booking in the client's account shows Bring a guest with the options you expect.
The roster shows the guest with paid by and the payer's name.
The guest's confirmation link opens their own place and forms, not the payer's account.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Prepare your classes and packs
- 1
For guests paid by card, open the class offering and turn on participant registration. Card guest places are not offered on pick-a-spot classes.
- 2
For guests paid from a pack, edit the pack and tick Credits can pay for guests under Intro offers and allowances. This applies to new purchases.
- 3
To allow it on a pack a client already owns, open the client's profile and tick Allow credits from this pack to pay for guests on that pack, then choose Save guest setting.
- 4
If you charge a registration fee in Settings → Booking, each new guest pays it once, as any new client would.
What the client sees
Each confirmed class booking in the client's account has Bring a guest. The page shows only the options that work for that class: Use your class pack, Pay for their place, and Let your guest book and pay, which shares the class link.
With a pack, the client enters the guest's name and email. The guest gets an invitation, and the place and credits are used only when the guest confirms. The client can withdraw an invitation that is still waiting. A booking can have up to four open guest invitations.
When a class has participant registration, a client booking for themselves can also choose Booking for more than one person? and pay for everyone together. Their own pass can cover their place while the guest's place is paid in full by card.
Guest confirmation and refunds
Each paid guest gets a private link to confirm their place and complete any required forms before class starts. Reminders, online joining links and check-in wait for that confirmation.
If a paid guest has not confirmed when class starts, their place is cancelled and the class price is refunded to the payer's original payment method. A registration fee stays paid, and the payer's receipt says so.
The payer gets an itemised receipt and can open Guest bookings you paid for in their account. They can cancel a guest's place under your cancellation policy. Cancelling their own place does not cancel their guest's.
Add a guest from the class roster
- 1
Open the class from Schedule and expand Add a client.
- 2
Choose the guest, then under Who is paying? choose Someone else’s pack and search for the pack holder.
- 3
Choose the pack. If guest use is off for that pack, tick Approve using this pack for this guest booking. The approval covers this booking only.
- 4
Confirm the booking. The roster shows Class pack · paid by and the pack holder's name.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
Bring a guest only offers the class link
Check these first
Check participant registration on the class offering and whether the class uses pick-a-spot.
Check that the client's pack allows guest use and that the class is still in the future.
Next step: Turn on participant registration, or allow guest use on the pack, then ask the client to reload the booking. On pick-a-spot classes the guest books their own spot.
A paid guest's place was cancelled at the start time
Check these first
Check whether the guest confirmed before class started.
Open the original sale for the class refund and any registration fee.
Next step: Unconfirmed paid places cancel when class starts and the class price returns to the payer. Book the guest again if they still attend; the registration fee stays paid.
Staff cannot choose another client's pack for a guest
Check these first
Check the pack belongs to the payer and was not bought for a family member.
Check the pack's expiry, remaining credits and class coverage.
Next step: Packs bought for a family member cannot pay for guests. Choose an eligible pack, and tick the one-off approval if guest use is off for it.
Answers before you get stuck
Do credits leave the pack when the invitation is sent?
No. The guest's place and the credits are used only when the guest confirms. A withdrawn or expired invitation uses nothing.
Can the guest use the rest of the pack?
No. The pack holder authorises each guest booking. The guest cannot spend the remaining balance.
Is this the same as a membership guest pass?
No. Guest passes are a monthly allowance set on a membership. Pack guest use spends the pack holder's credits, and card guests pay per place.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.