Quick answer
Owners and admins can move a confirmed class booking to another upcoming class, or a whole course enrolment to a course that has not started. The payment, pack or membership credit and signed forms move with it. Review the new dates before confirming; the client is emailed the new details and a calendar update.
Before you begin
An owner or admin account in the studio.
A confirmed class booking that has not started, or an enrolment on a course that has not started.
An upcoming class or course at the same price, or using the same credits, with space.
You'll know it worked when
The client appears on the new roster and no longer on the old one.
The review showed the payment as retained, with no new charge or refund.
The client received an email with the new date and a calendar update.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Move a class booking
- 1
Open Schedule and the dated class the client is booked on.
- 2
On the Participants tab, open the client's row menu and choose Move booking. It is offered until the class starts.
- 3
Search for the new class, choose a date and choose Review move.
- 4
Check the new date, the participants moving together and the payment line, then choose Move and notify client.
Move a course enrolment
- 1
Open Courses and the course the client is enrolled on.
- 2
Choose Move enrolment beside the enrolled client.
- 3
Choose a course that has not started, with the same number of sessions and the same price.
- 4
Review the old and new session dates, then confirm. The client gets the new dates and calendar updates.
What has to match
The new class or course costs the same in the same currency, or the class uses the same number of credits.
The client's pack or membership covers the new class and date.
There is space, and the client is not already booked there.
The new date offers the client's attendance option, such as in person or online, and they meet any prerequisites.
When a move needs another route
A booking with a payment plan, a refund, a discount or extras needs an individual review; the page explains which. For a booking with a specific equipment place, or a new class that uses a different intake form, contact support from the booking. Appointments use Reschedule on the appointment instead.
Clients can move their own class booking to another session of the same class from their booking, outside the late-cancel window, while Settings → Booking → Clients can cancel and reschedule is on.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
Move booking is missing from the client's row
Check these first
Check that you are signed in as an owner or admin.
Check that the class has not started and is not a course session or an appointment.
Next step: Use Move enrolment on the course page for course places and Reschedule for appointments. Front desk should ask an owner or admin to move a class booking.
The review says the price or credits do not match
Check these first
Compare the price and currency of both classes.
Check how many credits each class uses.
Next step: Choose a class at the same price and currency, or one using the same number of credits, so the original payment can move unchanged.
The page says the move needs an individual review
Check these first
Check whether the booking has a payment plan, refund, discount or extras.
Check whether it uses a specific equipment place or the new class has a different intake form.
Next step: Follow the message on the page. For equipment places or a different intake form, contact support from the booking so the payment and forms stay attached.
Answers before you get stuck
Is the client charged again when I move their booking?
No. The original payment, pack credit or membership visit moves with the booking. The review shows the payment as retained, with no new charge or refund.
Do they have to sign their forms again?
No. Signed forms move with the booking. If the new class needs a form they have not completed, their email links to it.
Can front desk move bookings?
No. Moving a booking is for owners and admins. Front desk can ask an owner or admin, who will find Move booking in the client's row menu.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.