Quick answer
Open Check-in for today's live classes, select the correct session and mark each booked client as they arrive. Reconcile missing or walk-in bookings before the day ends so histories and reports stay trustworthy.
Before you begin
Front-desk, admin or owner access to the correct studio and today's Check-in view.
The dated session, room and instructor confirmed before marking arrivals.
A studio process for walk-ins, wrong-session arrivals and no-shows.
You'll know it worked when
Every person in the room has one matching booking and attendance state on the correct dated session.
Walk-ins have a real client, entitlement or sale record before attendance is marked.
No-shows remain distinguishable from cancellations and unresolved arrival questions.
The completed roster appears consistently in client history and attendance reporting.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Run the day-of view
- 1
Open Check-in on the front-desk device.
- 2
Choose the correct dated class and verify its instructor, room and start time.
- 3
Mark each client as they arrive rather than checking in the whole roster at once.
- 4
Open the client or booking when a name, entitlement or intake status needs investigation.
Handle roster differences
For a walk-in, create or find the client and make a proper booking before recording attendance.
For a client on the wrong session, move or correct the booking rather than checking in an unrelated record.
Leave a no-show unconfirmed until staff have checked whether the client attended under another name or booking.
Escalate payment or policy exceptions from the original booking so the financial context stays attached.
Why accurate attendance matters
Attendance feeds client history, class performance and retention reporting. Small day-of shortcuts become misleading trends later, so finish the roster while the instructor or front-desk team can still remember what happened.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
A client is at reception but missing from the roster
Check these first
Search by email, phone and name, then check nearby dates or sessions for a wrong booking.
Confirm whether the client is waiting, cancelled, booked under another profile or never completed checkout.
Next step: Correct or create the proper booking first, then mark attendance on that record so payment and entitlement stay connected.
Attendance was marked on the wrong session
Check these first
Open both dated rosters and identify the original booking and actual attended session.
Check whether moving the booking changes capacity, credit or policy outcomes.
Next step: Correct the booking and attendance together from their related records; do not leave one accurate roster and one inaccurate client history.
The roster is complete but the report still looks wrong
Check these first
Confirm the report uses the same timezone, date range and attendance states as the dated session.
Look for late corrections, duplicate client records or walk-ins recorded outside the booking flow.
Next step: Reconcile the affected sessions and profiles, then rerun the report with the same filters before escalating.
Answers before you get stuck
Where is Junocal's check-in screen?
Open Check-in from the operator navigation. It provides a day-of view of the sessions and booked clients that staff need at reception.
Should I check in a walk-in before creating a booking?
Create or find the client and record the proper booking first. That preserves entitlement, payment and attendance history on the same record.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, Juno can send it to the support inbox with the page and studio context included.