Quick answer
The Junocal app is free on the App Store for iPhone and iPad, on every plan. Your team signs in with the email address you invited and opens Studio tools. Clients sign in with the email address your studio has for them, and your studio appears in the app. The Android app is coming soon to Google Play.
Before you begin
An iPhone or iPad with iOS 16.4 or later and an App Store account outside the EU.
The email address Junocal has for the person: the invited address for a teammate, or the address your studio has for a client.
For teammates, an accepted Team invitation with the role their job needs.
You'll know it worked when
A teammate who opens Studio tools sees today's classes for the right studio.
A client who signs in with their booking email sees your studio on Home.
A booking made in the app appears on the class roster on the web.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Download the app
The Junocal app is free on the App Store for iPhone and iPad with iOS 16.4 or later. It works with every Junocal plan, including Free, and there's nothing to switch on for your studio.
- 1
On the iPhone, open the App Store and search for Junocal, or select the badge below.
- 2
Install the app and open it.
- 3
Sign in with Apple, Google or an emailed link, using the email address Junocal already has for you.
Get your team into Studio tools
Owners, admins, front desk and instructors use Studio tools in the app. Each person sees what their role allows, the same as on the web.
- 1
Invite the teammate from Team if you haven't already, and ask them to accept the invitation.
- 2
They sign in to the app with the email address you invited.
- 3
They choose Open studio tools. Anyone who works at more than one studio switches between them from More.
Today and Schedule show classes and appointments, with a date picker to jump ahead.
Open a roster to check clients in or mark a no-show, with undo.
Add classes, appointments and clients, according to the person's role.
Record a sale or desk payment, or show a QR code so the client pays on their own phone.
Find a client's details and message everyone booked into a class.
Help clients find your studio
Clients sign in with the email address your studio has for them. Your studio then appears on their Home screen with your schedule, their bookings and their packs and memberships.
The app has no public directory of studios. A new client won't see your studio until they have booked once or you've added them in Clients, so share your booking page for a first visit.
Book classes, appointments and courses, and join a waitlist.
Cancel or reschedule when your policy allows it.
Complete forms and find receipts.
See pack and membership balances and renewal dates, pause a membership or change plan when you allow it.
What clients do on your booking page instead
A few purchases happen on your booking page rather than in the app. The booking still appears in the app afterwards.
Discount codes, referral codes and gift cards.
Paid online group classes, recordings, downloads and online courses.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
A teammate signs in but doesn't see Studio tools
Check these first
Open Team and confirm they accepted the invitation.
Confirm they signed in with the exact address you invited, not another address or a hidden Apple email.
Next step: Ask them to sign out of the app and sign in again with an emailed link to the invited address. Resend the invitation from Team if it has expired.
A client can't find your studio in the app
Check these first
Search Clients for the email address they signed in with.
Ask whether they used Sign in with Apple with Hide My Email, which gives Junocal a different address.
Next step: Ask the client to sign out and sign in with an emailed link to the address they book with. If they're new, share your booking page for their first booking or add them in Clients.
A client can't use a code, gift card or online product in the app
Check these first
Check whether they're using a discount code, referral code or gift card.
Check whether the item is a paid online group class, recording, download or online course.
Next step: Send them your booking page link. Codes, gift cards and online products are bought there, and the booking then shows in the app.
Someone can't download the app
Check these first
Check the phone runs iOS 16.4 or later, and isn't an Android phone.
Check whether their App Store account is in an EU country, where the app isn't available yet.
Next step: They can use Junocal in their phone's browser instead: teammates open the dashboard or the day-of staff view, and clients use your booking page.
Answers before you get stuck
Is the Junocal app free?
Yes. It's free to download and included on every plan, including Free. Payments clients make in the app go to your own Stripe account, the same as on your booking page.
Is there an Android app?
It's coming soon to Google Play. Until then, teammates on Android use the dashboard or the day-of staff view in their phone's browser, and clients use your booking page.
Where is the app available?
On the App Store in most countries, for iPhone and iPad with iOS 16.4 or later. It isn't available in EU countries yet.
Do my clients need the app to book?
No. Your booking page works in any browser. The app is there for clients who want their bookings, packs and memberships in one place.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.