Quick answer
The Store sells digital downloads and items clients collect at the studio, alongside your gift cards. Owners and admins create products. Buyers pay through your Stripe account or claim free items, and your booking page shows a Shop tab once something is for sale.
Before you begin
Use an owner or admin account on Starter, Studio or Growth.
Connect Stripe before selling paid products.
Prepare the file, cover image, price and stock count for each product.
You'll know it worked when
The Shop tab shows the product with the right price and cover.
A test purchase sends the download or pickup email to the buyer.
The order appears under Recent orders and can be marked collected or refunded.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Add a product
- 1
As an owner or admin, open Store and choose New product.
- 2
Choose Digital download (file) or Physical item (collect in studio). Gift cards have their own type and guide.
- 3
Add the name, description, price or Free, and an optional cover image (PNG, JPEG or WebP up to 5 MB).
- 4
For a download, upload a PDF, EPUB, ZIP, PNG or JPEG up to 50 MB. For a physical item, enter the stock or leave it blank if you don't track it.
- 5
Choose Public or Unlisted, then create the product. Your booking page shows a Shop tab once something is for sale.
Orders, pickups and refunds
Download buyers get an email with a private download link that works for one year after purchase. Physical item buyers get an email to bring when they collect it.
Open the product to see Recent orders. Choose Mark collected when a buyer picks up their item, or Undo collected if you marked it by mistake.
Refund a paid order from the same page. The refund goes back through Stripe, and the order updates when Stripe confirms it.
Untick Active to hide a product from your booking page. Discount codes can be limited to chosen Store products.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
The Shop tab is missing from the booking page
Check these first
Check the product is Active and Public.
Check Stripe is ready for a paid product and that Booking page → Layout hasn't hidden the tab.
Next step: Activate and list the product, connect payments for paid items, then reload the booking page. Unlisted products only open from their own link.
A buyer can't find their download link
Check these first
Check the buyer's email address on the order.
Check whether the purchase was more than a year ago.
Next step: Ask the buyer to search their inbox and spam for the email from your studio. Download links last one year; contact support if a recent link fails.
A Store refund is pending or failed
Check these first
Check the order status on the product page.
Check the notification centre and the payment in Stripe.
Next step: Wait for Stripe to confirm the refund. If it failed, no access or stock changed, so fix the Stripe issue and try again.
Answers before you get stuck
Which plans include Store products?
Digital downloads and physical products need Starter, Studio or Growth.
Can I post items to buyers?
No. Physical items are collected at the studio. Use the pickup email and Mark collected to track each handover.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.