Quick answer
Team members sign in with Google or with their email address, and never need a password. The sign-in email has a link and a code: open the link in the same browser, or type the code on the page where you asked for it. Two-factor authentication is optional for each person and adds a code from an authenticator app on new devices.
Before you begin
Access to the email address your Junocal account uses.
For two-factor, an authenticator app on your phone.
Somewhere safe to keep recovery codes, such as a password manager.
You'll know it worked when
You reach Home or the day-of staff view without being asked to sign in again.
Your account shows Two-factor authentication as On.
Your recovery codes are saved somewhere you can reach without your phone.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Sign in to Junocal
- 1
Open junocal.com/login. Choose Continue with Google, or enter your email and choose Send magic link.
- 2
Open the Sign in to Junocal email. It has a sign-in link and a code.
- 3
Tap Sign in in the email, in the same browser, within 60 minutes. Or choose Enter a code instead on the sign-in page, type the code and choose Sign in with code.
- 4
Junocal opens your home: Home for owners, admins and front desk, and the day-of staff view for instructors. If you also book as a client, choose where to go.
If the link doesn't sign you in
The link opens on junocal.com. If it opens in a different browser or app from the one that asked for it, such as your mail app, you'll see Finish signing in. Choose Continue to sign in there.
If the page says the link has expired or was already used, enter your email again for a new email. Then type the code from it on the same page instead of tapping the link.
The code is 6 to 10 digits. If you see Too many attempts, wait a few minutes, then try again.
Accept a team invitation
- 1
Open the invitation email within 7 days and follow its link.
- 2
Choose Email me a sign-in link. Junocal sends a link and a code to the invited address.
- 3
Open the link in the same browser, or type the code on the invitation page.
- 4
Add your name and accept the invitation.
Turn on two-factor authentication
- 1
Open Your account from the main menu. Instructors open Profile, then Manage security.
- 2
Under Two-factor authentication, choose Set up two-factor.
- 3
Scan the QR code with an authenticator app, or enter the key shown.
- 4
Within 15 minutes, enter the 6-digit code from the app and choose Verify & turn on.
- 5
Save your recovery codes somewhere safe, then choose I've saved them. They're shown only once, and each code works once.
Signing in with two-factor on
Junocal asks for a code from your authenticator app when you sign in on a new device or after you sign out. Each browser is remembered for 30 days. Connecting Google Calendar also asks for your code.
Lost your phone? Enter one of your recovery codes instead. To turn two-factor off, enter a current code or a recovery code in Your account and choose Turn off two-factor.
If you have lost both your authenticator and your recovery codes, contact Junocal support at hello@junocal.com.
How clients sign in
Clients don't have passwords either. They sign in on your booking page with a link or code that Junocal emails them. If a client's link has expired, they can ask for a fresh one from the same page.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
The sign-in link says it expired or was already used
Check these first
Check whether the email is more than 60 minutes old.
Check whether you opened it in a different browser or app.
Next step: Enter your email again for a new email, then type its code on the same sign-in page instead of tapping the link.
Google sign-in doesn't work on your phone
Check these first
Check whether you opened Junocal from Instagram, Facebook or another app.
Look for a notice saying Google sign-in doesn't work in that app.
Next step: Use your email and type the code, or open the page in your phone's browser and choose Continue with Google there.
Junocal asks for a two-factor code you can't get
Check these first
Check the authenticator app on the device you set it up with.
Find the recovery codes you saved when you turned it on.
Next step: Enter a recovery code in place of the authenticator code. If you have neither, contact Junocal support at hello@junocal.com.
A teammate's invitation link has expired
Check these first
Check when the invitation was sent. Invitations last 7 days.
Check that the invitation is still pending in Team.
Next step: Ask the owner or an admin to resend it from Team. The new email has a fresh link that lasts another 7 days.
Answers before you get stuck
Do I need a password for Junocal?
No. Choose Continue with Google, or use the link or code Junocal emails you.
Is two-factor authentication required?
No. It's optional for each person on your team. Once it's on, Junocal asks for a code from your authenticator app on each new device.
Why does my sign-in link open a Finish signing in page?
The link opened in a different browser or app from the one where you asked for it. Choose Continue to sign in there, or type the code from the email on the original page.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.