Quick answer
New studios start on Junocal Free or a 14-day Studio trial, with no card for either. The owner can choose Starter, Studio or Growth during the trial and keep the remaining days, because the card is first charged when the trial ends. A trial that ends without a plan becomes view-only while clients keep booking, and the owner can then choose a plan or review the move to Free.
Before you begin
Sign in as the studio owner. Admins can view Billing, but only the owner changes the plan.
Check the trial end date shown on Billing before you choose a plan.
For Free, decide which teammates, location and room you want to keep.
You'll know it worked when
Billing shows your plan with the date of its next charge, or Free with your monthly allowance.
The view-only banner has gone and you can edit classes again.
Your schedule, clients and existing bookings are unchanged after the switch.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Start on Free or the Studio trial
When you create your studio, choose Junocal Free or Try Studio for 14 days. Neither needs a card. Free has no monthly fee: a 4% Junocal fee applies to payments you take through Junocal, plus Stripe processing. The trial includes Studio features with no Junocal fee while you try it.
Starter is $15, £15 or €15 a month, Studio $29 and Growth $69. Annual billing costs ten months' price for twelve months. Paid plans have no Junocal transaction fee.
Started on Free and haven't had a trial yet? Open Billing, expand Try Studio features for 14 days and choose Start my 14-day Studio trial. No card is needed and nothing is charged automatically.
Choose a plan during your trial
- 1
Sign in as the studio owner and open Billing.
- 2
Choose Monthly or Annual, then choose Starter, Studio or Growth.
- 3
Add your card in Stripe checkout. With more than 48 hours of the trial left, nothing is charged today.
- 4
Check Billing. It shows your plan, a Trial label and the date you'll first be charged, which is the day your trial ends. Your confirmation email shows the same date.
If your trial ends without a plan
Nothing is charged. Your workspace becomes view-only: you can look around but not make changes. Published classes and existing bookings carry on, and clients can still book.
The owner sees Choose a plan and Keep going on Free in the banner, and Review the move to Free on Billing. Admins can open Billing and see the plans, but the owner completes checkout. Front desk sees a prompt to ask the studio owner.
In the last three days of the trial, a banner shows how many days are left.
Move to Free
- 1
As the studio owner, open Billing and choose Review the move to Free. It's there for a Studio trial with no paid plan chosen, during the trial and after it ends, even while your workspace is view-only.
- 2
Check what stops on Free. Packs, memberships and digital products stop selling, and clients keep the credits and access they already bought.
- 3
If more than three people have access, untick who leaves. You always stay. Unticked teammates can no longer sign in to this studio, unticked invitations are cancelled, and their classes stay on your schedule.
- 4
If you have more than one location or room, choose the location and room you keep. The others are switched off and keep their history.
- 5
Choose Move to Free. Your schedule, clients, bookings and payment history stay as they are. Moving during the trial ends the trial now.
What Free includes
One location with one room, and up to three people including you.
Classes, courses and appointments, with unlimited bookings paid through Junocal.
50 free or externally paid bookings a month. The count resets monthly in your business timezone, and a booking counts once even if it's later cancelled.
A 4% Junocal fee on payments through Junocal, worked out on the price after discounts and before tax added at checkout. Refunds through Junocal return the matching share of the fee.
Your booking page, website embed and Book online button.
Packs, memberships and digital products need a paid plan. Each owner can keep one business on Free.
Plans billed through Wix
If your studio started in the Junocal app for Wix, Billing shows Billed through Wix. Use Change plan in Wix to choose Starter, Studio or Growth. Free and the move to Free aren't available while Wix bills your plan.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
The move to Free lists items it won't change
Check these first
Look for client memberships that renew automatically.
Look for course payment plans still collecting, and rooms with upcoming classes, appointments or room hire.
Next step: Choose a paid plan to keep them, or end or move them before your trial ends and open the review again. If the trial has ended, email hello@junocal.com and we'll help you wind them down.
Billing says you already have a business on Free
Check these first
Check the other businesses you own in Junocal.
Each owner can keep one business on Free.
Next step: Choose a paid plan for this business, or keep running your other business on Free.
The move to Free says something changed
Check these first
Check whether a teammate, room, product or booking changed after you opened the page.
Reload the review to see the current list.
Next step: Review the updated list and choose Move to Free again. Nothing changes until the list you reviewed matches your studio.
You were charged at checkout during the trial
Check these first
Check how much of the trial was left when you chose the plan.
Check the confirmation email and the dates shown on Billing.
Next step: With less than 48 hours of the trial left, billing starts at checkout. Choose Payment method & invoices on Billing to see the invoice and your renewal date.
Billing says your plan is billed through Wix
Check these first
Check whether your studio started from the Junocal app in Wix.
Look for Change plan in Wix on the Billing page.
Next step: Change your plan in Wix. Free and the move to Free aren't available while Wix bills your plan; the Wix guide explains what happens if you remove the app.
Answers before you get stuck
Will I be charged when my trial ends?
Only if you chose a plan during the trial. Your card is then first charged on the day the trial ends. Without a plan, nothing is charged and your workspace becomes view-only until you choose a plan or move to Free.
Can I cancel a plan I chose during the trial?
Yes. Choose Cancel subscription in Billing. Access continues to the end of the trial and you won't be charged. Choose Keep subscription before then to undo it.
What happens to my clients' bookings when I move to Free?
They stay as they are, and clients keep the packs and membership access they already bought. New sales of packs, memberships and digital products stop, and a 4% Junocal fee applies to payments you take through Junocal.
Who can change the plan?
The studio owner chooses a plan, cancels or moves to Free. Admins can open Billing and see the options.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.