Quick answer
Online sessions need usable joining details. Depending on the offering, you can use a supplied link, a connected provider or Junocal video backup. Check the actual scheduled session before it starts; a configured provider alone does not prove that a link is ready.
Before you begin
Use an online session or an online place on a hybrid session.
Check the assigned instructor and required host access.
Check provider connection or Junocal video availability before relying on automatic links.
You'll know it worked when
The actual session displays a ready, usable joining link.
The authorised host can open the room and its waiting-room controls.
The booking's current joining information points clients to the intended session.
Follow along in Junocal
Open the exact product area, then keep this guide beside it.
Choose how clients will join
- 1
Set the offering or session to the intended online or hybrid delivery mode.
- 2
Choose the supported joining option: a supplied meeting link, a connected Zoom or Google Meet setup, or joining details supplied later.
- 3
Owners/admins can open Integrations → Junocal video to check availability and automatic backup settings.
- 4
Open the actual scheduled session and confirm that its joining details are ready. An appointment may need a confirmed online booking before a room is prepared.
Host a Junocal video session
Open the session from your schedule and follow its Junocal video link. Sign in as an owner, admin or the assigned instructor to host, complete any requested security check, and admit clients from the waiting room. Front-desk access to the schedule does not itself grant hosting permission.
Clients join from their booking email or calendar invitation in their browser. Camera and microphone start off. Recording is disabled. Joining links expire 24 hours after the scheduled end without disconnecting a call already in progress.
Recover a broken meeting link
- 1
Open the exact session and its Video call section. Check that this is the correct date and assigned instructor.
- 2
If available, choose Switch to Junocal video and wait for the successful result before telling clients to change links.
- 3
Open the replacement room as the authorised host. Junocal sends replacement joining details to booked online clients after a successful switch.
- 4
If the room cannot be created, keep or add a working link from your preferred provider and verify the session's updated joining details.
Check provider-specific setup
Manage the studio's Zoom connection from Integrations → Zoom. Google Calendar and Google Meet connections belong to each instructor, so the assigned instructor needs their own connection. Duplicated Zoom sessions should have their own managed meeting; verify the resulting session rather than reusing an old copied link.
If Junocal video is shown as unavailable, follow the message in Integrations and add your own working meeting link. Juno can explain these controls but cannot see provider health or guarantee that a room or replacement email is ready.
Troubleshooting
Start with the symptom that matches what you can see. Check the existing record before repeating a booking, payment or import.
The online session has no ready meeting link
Check these first
Check the provider connection and the session's video status.
For an appointment, check for a confirmed online booking and the studio's backup setting.
Next step: Use the offered retry or session rescue, or add your own valid meeting link. Verify the result on the session before telling clients it is ready.
The instructor reaches a login or security screen
Check these first
Use the assigned instructor, owner or admin account.
Complete the account's required sign-in or multi-factor check.
Next step: Return to the session's host link after authentication. Do not share a host link or substitute someone else's account to get around permissions.
Clients still have an old joining link
Check these first
Check that the session switch completed successfully.
Check the current booking details and email-delivery status rather than assuming notification succeeded.
Next step: Direct clients to their updated booking details. Resolve a failed delivery using the normal delivery controls and keep the old and new session identities clear.
Answers before you get stuck
Do I need a separate account to host Junocal video?
No separate video-provider account is needed. Hosting still requires the authorised Junocal account and the feature to be available for the studio.
Will changing the default provider fix every existing session?
Check each affected session. Existing joining links and an explicit session rescue are separate from settings used to create future links.
Did this guide solve the problem?
Make the change, or ask with your account attached
Open the relevant Junocal screen now. If your question depends on a particular client, payment or class, contact support from the app to include the page and studio context.